Standby Services

Apartment Air Conditioning

In an apartment, most of the work happens
before anyone picks up a drill.

Standby installs air conditioning for apartments in Wollongong and Sydney. We work out what strata needs to see first: the units, where the outdoor unit goes, the pipe route and the drain.

Daikin outdoor unit on brackets against an ivy-covered brick wall

Air conditioning for apartments, planned around the building

Installing air conditioning in an apartment is a different job from a house. There is no roof space to hide ducts in, the outdoor unit has to go on a balcony or somewhere strata agrees to and the pipes often have to pass through concrete. Before any of that, the owners corporation usually has to approve it.

The approval is often what holds an apartment job up, so we plan the install to give the committee what it needs to say yes. About one in five homes in Wollongong is a flat or apartment, with thousands more planned for the CBD and North Wollongong. In Greater Sydney it is closer to one in three.

What works in an apartment

Wall split system

One indoor and one outdoor unit. The simplest choice for a living area or bedroom and the type NSW strata rules name as a minor renovation. More on our split system page.

Multi-head split

One outdoor unit running two or more indoor units. It suits a balcony with room for a single condenser or by-laws that limit how many outdoor units you can have.

Bulkhead ducted

A slim ducted unit hidden in a bulkhead or dropped ceiling, where the apartment has one. It cools every room with nothing on the walls and takes more planning around ceilings and access.

Strata approval for air conditioning in NSW

Most apartment owners need approval from the owners corporation. NSW strata rules list installing a reverse cycle split system as a minor renovation, which needs a general resolution at a meeting. Where a by-law hands that decision to the strata committee, the committee approves it instead.

The catch is the outside of the building. Work that changes how the building looks from outside does not count as a minor renovation. An outdoor unit on a balcony or facade often changes it. Anything that touches common property, such as pipes through an external wall, can need a special resolution or a by-law. Many buildings already have an air conditioning by-law setting out where units can go, how they drain and how loud they can be, so read yours first.

Since 1 July 2025, where a by-law lets the strata committee decide minor renovations, the committee has three months to refuse in writing with reasons. If it does not, the work is treated as approved. This is a summary of the NSW rules rather than advice for your building. Your strata manager can tell you which path applies.

What we supply for your strata application

A committee usually asks the same questions. We give you the answers up front so the application does not come back.

  • The make and model of the indoor and outdoor units, with the manufacturer’s noise ratings
  • Where the outdoor unit will sit and the clearances it needs
  • The pipe and cable route, including any hole through a wall or slab
  • Where the condensate drain goes
  • Our licence details and $20M public liability insurance

Where the outdoor unit goes

An outdoor unit needs air around it to get rid of heat. Manufacturers set minimum clearances on each side and above. A unit boxed into the corner of an enclosed balcony ends up breathing its own hot air and struggling on the hottest days. Fujitsu’s installation manual also asks for the unit to be secured against strong wind, which matters more the higher up you live.

Distance has limits too. Every split system has a maximum pipe length and a maximum height between the indoor and outdoor units. On a common Mitsubishi Electric wall split that is 20 metres of pipe and 12 metres of height for the smaller models. A condenser on a lower roof or plant deck can work, as long as the run stays inside those numbers.

Pipes, concrete and fire-rated walls

Apartment buildings are mostly concrete, so the hole for the pipes is usually cored with a diamond drill. Where pipes pass through a fire-rated wall or slab, the National Construction Code requires the gap to be sealed with a tested fire-stopping system so the wall keeps its rating. With no ceiling cavity to use, the pipework runs on the surface inside a neat cover.

The condensate drain needs a proper place to go: a floor waste, a balcony drain or a condensate pump. Water dripping onto the balcony below is one of the quickest ways to fall out with the neighbours and the strata committee.

Noise and your neighbours

The NSW noise rules changed on 28 August 2026. From 11pm, an air conditioner must not be audible inside a neighbour’s home, unless the Bureau of Meteorology has declared a severe or extreme heatwave. In an apartment the neighbour can be a metre away through a wall, so we favour quieter outdoor units and keep them away from bedroom windows where the balcony allows.

Renting an apartment?

A tenant needs the landlord’s written consent before installing air conditioning. Air conditioning is not on the NSW list of minor changes a landlord generally has to agree to. In a strata building the owner also has to get the owners corporation’s approval. If your landlord is willing, we can deal with them and their strata manager directly.

How an apartment install runs

  1. Site visit

    We look at the rooms, the balcony, the switchboard and any air conditioning by-law already in place. Then we plan the pipe and drain route.

  2. Fixed quote and strata details

    You get a fixed price along with the details your owners corporation needs to approve the work.

  3. Approval

    You or your strata manager put it to the committee or the meeting. We answer any questions they come back with.

  4. Install and handover

    We install the system, seal every penetration, test it and leave the balcony clean. Every new install includes two maintenance visits in its first year.

Looking at a house rather than an apartment? Our air conditioning installation page covers sizing and the rule of thumb for repairing or replacing an old system. For a house in Sydney, see air conditioning installation in Sydney. Eligible upgrades can have the NSW Government discount taken off the quote.

Qualified, licensed and insured

  • Certificate 3 trade qualified tradesmen
  • ARC member with a refrigerant purchasing licence
  • NSW Government rebate installer
  • $20M public liability insurance

Apartment air conditioning questions

Do I need strata approval to install air conditioning in my apartment?

Usually, yes. NSW rules list a reverse cycle split system as a minor renovation, but an outdoor unit that changes the outside of the building or sits on common property can need a special resolution or a by-law. Check your building’s by-laws first, because many already set out the rules for air conditioning.

What if the strata committee does not respond to my application?

Since 1 July 2025, where a by-law lets the strata committee approve minor renovations, it has three months to refuse in writing with reasons. If it does not, the work is treated as approved. Your strata manager can confirm whether that kind of by-law applies in your building.

Where does the outdoor unit go if my balcony is small?

Usually on the balcony floor or a wall bracket, placed to keep the clearances the manufacturer asks for. If there is only room for one outdoor unit, a multi-head system can run several rooms from it. Where the by-laws allow, it can also go on a roof or plant area, as long as the pipe run stays within the unit’s limits.

Can I get air conditioning installed if I am renting?

Only with the landlord’s written consent. In a strata building the owner also has to get approval from the owners corporation, so the request goes through them.

Can my air conditioner run at night in an apartment?

Yes, as long as it cannot be heard inside a neighbour’s home during the restricted hours, which start at 11pm under the NSW noise rules that took effect on 28 August 2026. The restriction does not apply during severe or extreme heatwaves declared by the Bureau of Meteorology.

What affects the cost of air conditioning in an apartment?

The system type and size, the floor you live on and how we get equipment up there, the length of the pipe route, coring through concrete, fire-rated penetrations, the switchboard and where the drain goes. We work it out on a site visit and give you a fixed quote.

Related pages

Cool rooms, approved and installed

Split, multi-head and bulkhead ducted systems for apartments in Wollongong and Sydney.

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